Reorder in a Few Taps, From Wherever You Are

Only if you want it to. Plenty of customers use it for the routine weekly order and still call when they need something unusual, want to check stock, or would rather talk it through. It is another door, not a replacement for the ones you already use.

You can order anything we stock. The difference is what you see first — your list opens with the items you already buy, rather than a catalog you have to search.

Yes. Your usual items are surfaced first because that is most of what people order, but the full catalog is there to search.

Each location can be set up separately, with its own list and its own ordering. Tell us how your locations are organized and we will match it.

The same team that takes your orders now. It lands with us the same way — you are changing how the order gets to us, not who handles it.

No. It is free for you to use — no fee, no subscription, no minimum tied to using it. and your terms are exactly what they are today.

We use Choco, an ordering platform built for foodservice. You do not need an existing account with them — if you already order from another supplier through it, we will simply appear alongside them.

Not at this time. It is set up for operators buying for their own business — restaurants, institutions, offices, facilities. If you resell our products, keep ordering the way you do now and we will let you know if that changes.

Yes, and it is one of the better reasons to use it. Add the chef, the manager, whoever is at the back door. Each person orders from their own phone, from the same list, and everyone can see what was sent and what is arriving.

If you run several locations, each one has its own list and you can still see across them. The practical upside: ordering no longer depends on one person being at work.

Same as now — call us and we fix it. The difference is there is a written record of exactly what was ordered, so there is nothing to reconstruct from memory. Most of the arguments about who said what stop being arguments.

Different jobs. The website is built for shopping — browsing, finding something new, checking what we carry, paying by card, shipping anywhere. Anyone can use it, account or not.

The app is built for restocking. Your list, your pack sizes, your delivery route. It is faster for the order you place every week and slower for discovering something new.

Plenty of customers use both, and there is no reason to pick one.

They reach the same team either way. Website orders and app orders both come to us and go out on the same trucks.

The difference is how they are paid — website checkout takes a card, app orders go on your account the way a phoned-in order does.

Then the app is not the right tool for you, since it only places truck orders. Order on the website and we will ship it. If you are not sure whether your address is on a route, ask us and we will check.

The cutoff is 3:00 PM the day before your delivery day. Order before that and it makes your next scheduled stop. Order after it and you are on the one after.

Your delivery days depend on which route you are on, not on when you order — we run set routes five days a week, and every address sits on particular days. The app shows you the earliest date you can actually get, so you are not guessing. Full details are on our local truck delivery page.

Yes. The calendar shows the delivery days available for your address, and you can pick any of them. Useful for holidays, a big event, or getting next week sorted before the weekend.

The dates you can choose are the days we already run your route. Ordering earlier does not add a stop. See local truck delivery for how our routes and delivery areas work.